Our Privacy Policy
1. Overview
Le Petit Look (“we”, “us”, or “our”) respects your privacy. This Privacy Policy outlines how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By visiting our website, purchasing from us, or interacting with us, you agree to the terms of this Privacy Policy.
2. What Personal Information We Collect
We may collect the following information: your name, email address, and contact details; delivery and billing address; order history and payment details (processed securely via Shopify or our payment provider); consignment and seller details if you choose to sell with us; marketing preferences and survey responses; and any other information you voluntarily submit (e.g. via contact forms or email).
3. How We Collect Information
We collect information when you make a purchase or create an account on our website, subscribe to our mailing list or enter a promotion, contact us via email or webform, use our consignment service (Sell with us), or browse our website (via cookies and analytics).
4. Why We Collect Your Information
We collect and use your personal information to fulfil orders and manage returns or consignment, process payments and send shipping updates, communicate with you (including customer service and marketing), improve our website and services and comply with legal obligations.
5. Marketing & Communication
We may send you marketing emails (e.g. updates, promotions) if you opt in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
6. Disclosure of Personal Information
We may share your data with trusted third-party providers (e.g. Shopify, Sendle, payment processors), service providers who help us operate our business (e.g. marketing platforms), and government authorities if required by law. We never sell your personal information to third parties.
7. Data Security
We take reasonable steps to protect your personal information from misuse, loss or unauthorised access. This includes secure payment systems and limited access to your data.
8. International Transfers
Some of our service providers (e.g. Shopify) may store or process data overseas.
9. Accessing or Updating Your Information
You have the right to access, correct or delete your personal information. To do so, contact us at contact@lepetitlook.com.au.
10. Cookies & Analytics
We use cookies to enhance your shopping experience and collect usage data. You can manage cookies via your browser settings.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
12. Contact Us
For privacy questions or concerns, please contact contact@lepetitlook.com.au or use our Contact Us Form.
